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Telehealth Helpul Tips

Telehealth may be something brand new for you and maybe you’re wondering what to expect as a patient.  Here are some suggestions to have the best experience while connecting with your provider.  

1)  Accessing the software:  Your provider will send you the information to connect to the system they will be using for Telehealth.  Please follow the instructions for logging into the necessary site.  Good news, the system that we will be using requires no additional software to be downloaded!  You will just need to make sure that you have to latest version of Chrome or Firefox downloaded.  

2)  Hardware needs:  You will need a computer, tablet, smartphone, or mobile device to access the site.  We will provide instructions for use of the site and connecting with your provider.   

Your device must have a microphone, either internal or external, so that you can communicate with your provider.  

Your device must also have a camera, either internal or external, so that you can be seen by your provider during your visit.  

3)  Internet connection/WiFi:  Having a strong and solid internet connection is vital to having a positive Telehealth experience.  Ideally, your internet connection should be at least 15Mbps download and 5Mbps upload.  Here is a link to check your speed: https://www.speedtest.net/

If your speed is consistently slow, you may want to contact your internet provider and ask about getting faster service.  

If your internet is not performing as it should you may want to try a wired connection.  Using a cable connection directly to your router or modem can often be much faster.  

Using your mobile device can also be an solution, however data plans and cost may limit usage. 

Here are important tips to maximize your digital healthcare experience:

Make yourself comfortable.  Choose a location in which you can be most comfortable physically and emotionally.  You will likely be asked by your provider to move during your visit so make sure you have room to move.  You want to be able to share information freely with your provider so other people in the room may not provide enough privacy.  The more comfortable you are in your surroundings the better the outcome of the visit will be. 

Wear comfortable clothing that allows for movement to be seen over video.  For example snug fitting clothing, shorts, or a t-shirt allows for your provider to assess how parts of your body move to determine the best intervention. 

Be safe.  Please do not try to have a Telehealth visit while driving or performing other activities that may cause harm. 

Location.  Choose a location that is quiet, private, and without distractions.  This is a healthcare appointment and distractions will make the appointment challenging for everyone.  Removing distractions will allow you to focus fully on your learning and healing. 

Choose a consistent location.  Using the same space. For every visit allows for your provider to know what equipment and furniture is available for treatment. 

Gather all materials ahead of time.  For example, gathering yoga mat, dumbbells, and thera-bands, and other equipment ahead of time will save time and allow for a more effective treatment session.