Preparing Visit

Preparing for Your Visit with a Physical Therapist at FYZICAL in Northeast El Paso.

FYZICAL therapists are highly educated, licensed health care professionals who help patients improve or restore mobility, and in many cases helping patients reduce pain, and avoid the need for surgery and the long-term use of prescription medications and their side effects.

Physical therapists examine, evaluate, and treat patients whose conditions limit their ability to move and function in daily life. Your physical therapist's overall goal is to maintain, restore, or improve your mobility and help reduce your pain.

In Texas, you can see a physical therapist without a referral for evaluation ONLY and fitness and wellness services. Whether this is your first visit or you've been treated by a physical therapist in the past, there are things you can do to make your visit as successful as possible. 

WHAT TO EXPECT DURING YOUR FIRST VISIT:

Your first therapy visit will be 45 minutes. You will meet with your therapist and a treatment plan will be established so that you may meet your physical therapy goals. Each of your following appointments will be between 45-60 minutes (it may be more if needed). Your doctor and physical therapist will determine how many times a week you will need to attend therapy. You should arrive 20 minutes early so that the front office staff can organize your paperwork and make the necessary copies of your insurance cards.

WHAT YOU NEED TO BRING:

• Insurance card/s
• Driver’s License
• A prescription from your physician for therapy services

WHAT YOU WILL NEED TO WEAR:

• Loose, comfortable clothing
• Bring or wear appropriate shoes for exercising (if applicable)

FINANCIAL CONSIDERATIONS

• Carefully review the clinic's financial policy prior to starting care. Be sure to ask questions if anything is unclear. If the financial policy is not presented at the time of your initial appointment, request it be provided and explained prior to the initiation of treatment.
• The physical therapy clinic will ask you to sign the financial agreement and patient cost estimate. Review the agreement carefully and ask questions if anything is unclear.
• Applicable deductibles and copayments will be requested prior to or upon completion of each appointment. It is important to pay the proper amounts at the time of service. This will help you to better manage your health care costs and avoid a large bill at the end of care.
• If the frequency of visits needs to be adjusted for financial reasons, discuss this directly with your physical therapist. In partnership with your therapist, you can explore alternatives and develop a workable plan.
• If you change insurance plans or lose insurance coverage for any reason, be sure to inform the front office staff.

We accept cash, checks, debit cards, VISA, MASTERCARD, Discover, and Care Credit.

DO WE ACCEPT MEDICARE

Yes, we are a Medicare provider. Medicare covers 80% of physical and occupational therapy services. The remaining 20% is the patient's responsibility unless you have supplemental insurance. As a courtesy, we bill all secondary insurances. Currently, there is a Medicare cap in place for outpatient therapy services.

DO WE ACCEPT PRIVATE INSURANCE?

We will accept any insurance and bill as a courtesy to our patients. We participate with most health insurance plans; however, it is very important to call for benefits prior to attending therapy to ensure that services will be covered. We will call to verify your benefits for you.

HOW DO I KNOW WHAT MY INSURANCE WILL COVER?

As a courtesy to our patients, we will call to verify your benefits for therapy services. Please remember that a verification of benefits IS NOT a guarantee of payment. We are often quoted incorrect information and can only relay what we are told by your insurance company. It is always a good idea for you to call to verify this information. During your second visit, we will provide you with a Patient Cost Estimate and discuss your payment option with you, if you do not receive this on your second appointment please contact Erica at 915-755-0738.

DO I NEED A PRESCRIPTION OR REFERRAL FROM MY DOCTOR?

All Medicare patients require a prescription for therapy services. Prescriptions are valid for 30 days following the date of the script. Private insurance companies may or may not require that you obtain a prescription. Some require a direct referral from your primary care physician (PCP). In all cases, it is important to call to verify this information with your insurance prior to starting treatment.