Our Physical Therapy Team
Beyond the degree and licensing required by law, we certify our physical therapist to meet the highest standards in the industry. Only then can they provide you with service. A core requirement for all our therapists is a loving, caring and helpful personality.
At FYZICAL® you'll experience an individualized, supportive approach to physical therapy. One that uses hands on techniques and tailor made exercise programs delivered by expertly trained and licensed Physical Therapists who work one-on-one with you during your therapy sessions. We not only practice physical therapy but we live and breathe it, which results in high patient satisfaction.
Dawn Rouse Owner, PT, CWT, CMTPT, CWC
Dawn is a native of Louisiana and graduated from Louisiana State University Medical Center, New Orleans in 1989 with a BS in PT. She was an athletic trainer for LSU in Baton Rouge for 5 years prior. Upon graduation, Dawn’s first job was in Nashville, TN, where she acquired many manual therapy skills, and received guidance and encouragement regsrding the business aspects of physical therapy. Dawn started her first private practice in Louisiana providing therapy to underserved children in rural areas.
She loves the mountains and decided to move to Brevard where she was encouraged by a physician to open Perfect Balance Physical Therapy in 2003. Specializing in outpatient orthopedics and womens health, she expanded her practice to Asheville in 2012. She is a member of the Orthopedic, Women’s Health, Aquatic and Private Practice sections of the American Physical Therapy Association as well as a member of the Independent Private Practice Group of NC And SC. She also serves on the board of South College of Asheville"s Physical therapy program.
In October 2011, Dawn was one of the first therapists in the state of North Carolina to be certified in Trigger Point Dry Needling. She's also a certified weight trainer and wellness coach. Dawn decided to join Fyzical Therapy & Balance centers in 2017 to increase the resources that would be available to her staff and patients while maintaining 100% ownership. Currently she is serving on the Franchise Advisory Council assisting nearly 350 clinics.
Dawn is active in the Asheville and Brevard communities, served on the board of Rise and Shine’s afterschool program and supports the United Way.
She enjoys hiking and biking with her partner and playing with her two Bichon Frises (Maya and Bella). Dawn feels blessed with wonderful employees, referring physicians and patients who she feels have become her family. Her favorite saying, which was printed on her first homemade brochure, is “for it is in giving that we shall receive.” Though the quote is no longer on her brochures, one can feel it when they visit each of the Fyzical locations.
Kristen Murphy DPT, Clinical Director
Kristen Murphy joined the team in 2014 after graduating with her Doctor of Physical Therapy from East Tennessee State University. She has pursued education in the treatment of pelvic health concerns for both men and women, addressing all aspects of care from bowel and bladder to pain. She has a special interest in treating postpartum mom's and sexual dysfunction. She loves living in the mountains having grown up in northern Indiana. She enjoys reading, cooking (but really eating), and spending time with her husband, Sean outdoors.
Robbie Mann DPT, Assistant Clinical Director Certified in Dry Needling
Dr. Robbie Mann earned his doctorate of physical therapy from East Tennessee State University where he served as the Class Vice President. His physical therapy special interests include orthopedics, spine, balance, foot-ankle, and post-operative care. His treatments include a variety of manual therapy techniques as well as unique exercise designed to target patient's impairments in order to optimize their function and mobility. He is certified in dry needling, a technique used to relieve muscular pain caused by trigger points or muscle "knots".
In his free time, Robbie sings with his church choir, plays disc golf and enjoys skiing, fishing, kayaking, tennis and playing guitar. He lives in Hendersonville with his wife, Rachel, and their Jack Russell Terrier, Fido.
Jessica Riddle DPT
Jessica, graduated from Radford University with a B.S. in Sports Medicine and then continued her education at Lynchburg College, where she received her Doctorate in Physical Therapy. She enjoys treating general orthopedic conditions as well as vestibular rehabilitation. Jessica has expressed improving patient’s quality of life is one of her top priorities when treating patients. In her free time, she enjoys spending time with her family. Jessica and her husband have recently welcomed their first bundle of joy into the world!
Huanne Jackson OTR/L
Huanne has lived and worked in western NC since 1987. She obtained a degree in English/Political Science from Clemson University and her OT degree from the Medical University of South Carolina. She has worked in a variety of settings however has a specialized interest and training in neurological and movement disorders. She has presented at numerous Parkinsons support groups and is certified in LSVT "BIG". In addition to her patient care delivery she serves as an adjunct professor at South College in the occupational therapy assistant program. Huanne loves all types of music but especially enjoys playing the piano. She enjoys gardening, cooking, and hiking with her two grown children and dog. She feels grateful to work for a company that is supportive and encourages professional growth and quality patient care.
Karen Milazzo OT
Karen is a native of Newport, RI. She has spent most of her life and career in the Southeast. She graduated with honors from Medical College of Georgia with a BS in Occupational Therapy. She has worked over 35 years in all areas of OT with the exception of NICU therapy. Karen has been married for 36 years, she and her husband have two 'chosen' adult sons with progressive neurological conditions and has always applied her OT principles at home. She was the clinical coordinator for MCG for her first position and is certified in specialized positioning devices. She is also certified a certified lymphedema therapist. She has taken many continuing education courses in pediatrics, hand, and upper/lower extremity therapy. She is also trained on splinting for upper and lower extremities including fracture splinting. Karen is a cancer survivor and had her event in Brevard 11 years ago. Karen is a singer, guitarist, painter, crafter and master seamstress. She loves swimming and dog walks. Karen's husband Tom will retire in the next year and they have purchased their retirement home in Pisgah Forest. Karen's passion is providing quality, personal, compassionate care personally designed for each individual. She wants each patient to achieve maximum function.
Wendy Medina-Haas PTA, Assistant Clinical Director
Wendy Medina-Haas attended South College of Asheville for her Physical Therapist Assistant degree. She has been practicing since 2013 with Fyzical Therapy & Balance Centers. She enjoys working with all age groups and people of all backgrounds. Wendy has a special interest in orthopedics with a focus on a manual approach to back, hip, and knee injuries, in addition to post operative rehabilitation, core/pelvic stabilization, aquatic therapy, osteoporosis bone health and balance dysfunction.
Wendy’s main focus is on treating the whole person and tailoring treatments to include task specific functional strengthening as well as using manual techniques to restore mobility, stability, and decrease pain. Helping patients succeed and achieve their goals, brings her great personal satisfaction.
Wendy has enjoyed the Western North Carolina mountains with its hiking, kayaking, music and art festivals.
Lauren Case PTA
Lauren Case is a mother of three, she enjoys hiking, biking, pickleball, chocolate, and coffee. Lauren is an active member of her church and volunteers in various capacities. She graduated from SouthWestern Community College with her degree in Physical Therapy Assisting. She has background experience in social work and medical assisting, Lauren finds physical therapy to be a perfect partner to the skill set she brings to Team Fyzical as she has a fascination with neurological therapy and notably enjoys working with vestibular patients amongst other areas. Lauren is a great team member here at Fyzical and looks forward to serving the community in which she lives.
Hannah Manik DPT
Hannah is a North Carolina native who earned her doctorate of physical therapy at UNC-Chapel Hill. She has specialized training in pelvic health rehabilitation and an academic background in chronic pain management. Hannah recognizes that “quality of life” means something different for everybody and is passionate about individualizing care to meet your personal needs and goals. In her free time, she enjoys hiking, yoga, drawing & painting, cooking, and music & art festivals.
Cathy Shoemaker PT
Cathy is new to Brevard having lived in Mt. Pleasant, SC for the past 24 years where she worked in home health. A native of Charleston, SC and graduate of UNC Chapel Hill, her inital career was in education. After teaching and coaching basketball in high school and junior college, she made a mid life change of career to become a physical therapist. She graduated from UT Southwest Medical Center in 1994. She enjoys fitness, hiking, and now ''coaching' seniors.
Diana Grimm Physician Liaison
Diana loves interacting with everyone that she meets! She calls herself an “information ambassador” as she is compelled to share with others her diverse knowledge and personal experiences from over 30 years in the health & wellness field. She and her husband Raymond moved to Brevard in 2001 from Clearwater Florida and now live with their two weimaraners Jasper Jo and Bella Blue in Pisgah Forest. Diana enjoys the outdoors, sunny days, and spending time with her family and grandchildren.
Jimmy Burger Personal Trainer
Jimmy Burger is a certified Personal Trainer through the National Academy of Sports Medicine
(NASM) at FYZICAL Therapy & Balance Centers in Brevard. Jimmy has been involved with fitness from the early age of six, when he was introduced to the sport of baseball. This ultimately led to his fascination within fitness and since then, has been practicing health and wellness to reach the highest level of achievement. Since attaining his certification, Jimmy has formed a passion for ultimately helping others achieve their fitness goals. In order to do so, Jimmy goes above and beyond other trainers, by use of the extensive research that he puts forth into each client based on their physical goals and tailors it to best suit their individual and unique needs and goals. Jimmy originates from Florida, he and his girlfriend moved to the Asheville area in 2018 along with their newly adopted cat fur babies, Astro and Stout, and soon to be black lab, Raymond. JImmy looks forward to helping the community reach their goals on their journey to a healthy lifestyle.
Kady Bishop Operations Director
Kady has been with the company since June 2017. As a client care specialist, she loves being about to interact with the patients each time they come in as their first point of contact and watching them meet their therapy goals. Kady is originally from Hendersonville, NC but moved to Asheville 7 years ago. Kady hopes to pursue an education in healthcare administration in the near future. In her free time, she loves going on adventures with her wife, Ashley and their 1-year old son, Beckett. They love exploring Asheville’s food scene and endless hiking trails. Kady is also a huge fan of Carolina basketball, camping and her English Bulldog, Winston.
Melissa Moore CCS
Melissa is a native of Transylvania County and lives in Lake Toxaway with her husband. She enjoys spending her free time volunteering at various non profit organizations in the community. Melissa has over 15 years of management and customer relations experience. She has worked as a Client Care Specialist with Fyzical Therapy and Balance Center since July 2018. I love that our team strives to create a professional, welcoming, and comfortable environment for our patients. It is wonderful working for a company that provides one-on-one approach to treatment to help our patients achieve a better quality of life.
Casey Duncan CCS
Casey Duncan is a native of Western North Carolina and currently lives in Brevard with her boyfriend and their cat, Charlie. Casey has her Bachelors in Business Administration where she concentrated in Marketing Communications. She joined our team as a client care specialist in early 2019. She hopes to grow with the organization and put her degree to good use here. She volunteers each summer at Camp Funshine, a day camp for special needs individuals. Casey has a passion for working with those who have special needs. When she isn’t working, Casey loves to spend time with her family and friends.
April Byrd CCS
April is an Asheville native and started with Fyzical in July 2019 as a client care specialist. April has many years of experience in the healthcare field, with a heavy background in medical scheduling. April has a son and she is very involved with all his sporting events and extracurricular activities. In her free time, April likes to read about and watch crime documentaries.
Savannah Porter Financial Operations
Savannah relocated to Brevard in 2016 from North Dakota, but spent most of her childhood in North Carolina's Piedmont Triad. She joined our team in March of 2019 and brings with her a background in banking and hospitality. In their free time, Savannah and her fiance like to take their two dogs on adventures in Pisgah National Forest and Dupont State Forest by their home. She also enjoys going to community benefits and studying criminal justice.
Brittany Mitchell Rehab Tech
Brittany has been with Fyzical since 2015 and has spent the most of her time in the front office. She had a sweet baby girl in 2017 and took a year off to stay at home with her. She returned at the beginning of 2019 as a PT Tech, where she is able to work with patients directly in the clinic while assisting the therapist. She always helps out anywhere that she is needed. Brittany is also certified for Class IV laser treatment and looks forward to continuing her education with that to help patients with new and chronic pain.
John Lonick Handy Man
John has lived in WNC since early 2018. He is originally from Pennsylvania and lived in Louisiana from 1973-2018. John is retired and helps out around the office in any way he can. You will sometimes see John around the clinic working on equipment, landscaping, or just joking around with the office staff.