FIRST VISIT INFO AT FYZICAL Whitlock
On your first visit, you should arrive 15 minutes early so that the front office staff can organize your paperwork, make the necessary copies of your insurance cards, and collect required co-pay or co-insurance payment (if applicable). At your first physical therapy visit, you can expect to spend 45-60 minutes with your therapist as they complete a thorough evaluation. During this time, a treatment plan will be developed to help you achieve your therapy goals. After your initial session, all follow-up appointments will be 45 minutes long and will be held one-on-one with your physical therapist.
WHAT YOU NEED TO BRING:
- Insurance card/s
- Driver’s License
- Prescription from your physician for therapy services
WHAT YOU WILL NEED TO WEAR:
- Loose, comfortable clothing
- Bring or wear appropriate shoes for exercising (if applicable)
PAYMENT:
- Payment is due at the time of each service
- The front office staff will advise you of your financial responsibility on your first visit, if not before
- We accept cash, checks, debit cards, VISA, MASTERCARD, and DISCOVER
DO WE ACCEPT MEDICARE
Yes, we are a Medicare provider. Medicare covers 80% of physical and occupational therapy services. The remaining 20% is the patient's responsibility unless you have a supplemental insurance. As a courtesy we bill all secondary insurances. Currently there is a Medicare cap in place for outpatient therapy services.
DO WE ACCEPT PRIVATE INSURANCE?
We will accept any insurance and bill as a courtesy to our patients. We participate with most health insurance plans; however it is very important to call for benefits prior to attending therapy to ensure that services will be covered. We will call to verify your benefits for you.
HOW DO I KNOW WHAT MY INSURANCE WILL COVER?
As a courtesy to our patients we will call to verify your benefits for therapy services. Please remember that a verification of benefits IS NOT a guarantee of payment. We are often quoted incorrect information and can only relay what we are told by your insurance company. It is always a good idea for you to call to verify this information.
DO I NEED A PRESCRIPTION OR REFERRAL FROM MY DOCTOR?
All Medicare patients require a prescription for therapy services. Prescriptions are valid for 30 days following the date of the script. Private insurance companies may or may not require that you obtain a prescription. Some require a direct referral from your primary care physician (PCP). In all cases, it is important to call to verify this information with your insurance prior to starting treatment.