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COVID-19 Safety Measures and FAQs

To our valued patients and clients:

As cases of Covid-19 rise in the U.S., coming to your physical therapy appointment and/or exercising in the Wellness Program can become sources of anxiety. That makes sense with the amount of information and misinformation out there. We are aware that you are concerned about shared gym equipment, shared locker rooms, and shared space. This is especially important for our high-risk personal training clients and physical therapy patients. According to the Centers for Disease Control and Prevention, the people at elevated risk of serious illness are “older adults”’ as well as anyone with an underlying chronic illness such as heart disease, high blood pressure, lung disease, obesity, or diabetes. We have a few thoughts for you to consider when making a decision about coming into the clinic.

Your safety is always our first priority. We have trained our staff and are applying additional hygiene and repetitive cleaning practices to ensure our clinic remains community safe.

  • Masks are required at ALL times in the clinic and must be properly worn - for all patients, clients, staff, members, and visitors.
  • PT patients, training clients, and Wellness members will no longer physically sign in, as front office staff with "sign you in electronically" during the check-in process
  • All members, clients, patients, and staff will be screened via temperature and Covid-19 questionnaire prior to entry into the clinic.

We appreciate your patience and flexibility as we all work together to learn a new routine and adapt to an ever-changing public health climate.

For our Wellness members, it is extremely important to continue good self-care, including regular exercise. Keeping up with your normal workouts is very helpful in mitigating stress. Also, exercise keeps the body and immune system primed and ready to fight infection.

For our Physical Therapy patients, it is important to continue your progress toward your rehabilitation goals. Discontinuing your treatment at this time could result in increased pain, loss of progress, increased symptoms, and loss of function. Being your healthiest and safest self is a key component in disease prevention. Telehealth is available for those who prefer continuing their PT virtually until shelter-in-place has been lifted (in Phase 3 of State reopening Plan), and it may remain part of the treatment plan even when in-clinic visits resume.

We understand that social distancing can effectively slow the spread of the Covid-19 virus. With this knowledge and to better serve you during this time, we suggest the following options:

  1. Avoid peak gym hours
    • Plan your visit at a time when you know it is less crowded.
    • Avoid physical touch, like handshakes or high-fives.
  2. Use best prevention practices
    • Wash your hands properly when you arrive and when you leave.
    • Bring your own personal sanitizing wipes (or use the ones we provide that meet the EPA standards for the coronavirus) to clean equipment before and after use.
  3. Call upon arrival
    • We can open the back door and bring you straight to a private, newly sanitized room for your physical therapy appointment.
    • For personal training clients, we can accommodate your workout within one of the treatment rooms.
  4. Consider “tele-rehabilitation”
    • In many cases, balance exercises, strength, muscle control, and flexibility improvements can be addressed with screen-sharing technology.
    • Safely work with your clinician one-on-one in your home through telehealth.
    • Some insurances may cover the cost; for others, it will be a cash-based option.

Due to the rapidly changing nature of this pandemic, we will continue tracking updates from the CDC and will adjust our policies and procedures accordingly. As always, we are here to answer any questions you may have and can be reached at 301-948-4395 or via email


What has our practice done to make your appointments as safe as possible?

  • Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces.
    We are educating our company staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  • We highly recommend that patients use hand sanitizer and/or wash their hands:
    • Before each treatment,
    • After handling paperwork and/or touching any surfaces and/or therapy equipment, and
    • Upon leaving our facility.

If I have shortness of breath, a cough, or a recent fever, should I come in for my regularly scheduled therapy session?

  • No, stay home if you are suffering from a cough or shortness of breath. Please notify us as soon as possible. You will not be charged a cancellation fee.
  • If you have had a fever, wait 72-hours from the time your fever ended, WITHOUT the use of fever-reducing medication (such as Tylenol/acetaminophen), unless your doctor verifies that the fever is NOT in any was related to Covid-19, to attend a therapy treatment session at our office.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid touching your face
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States. If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care.
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  • Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, sneezing, going to the bathroom, and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  • Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.
  • Keep social distance – at least 6 feet - whenever going out of the home and will be among non-immediate family or household members.
  • Wear a mask whenever you leave your home, especially in any indoor space or outdoors if social distancing is unpredictable or difficult to maintain.
  • Minimize exposure time to crowds/public places with greater than 10 people, who are non-immediate family or household members.
  • Consider getting tested for covid-19 if you may have been exposed to larger crowds (at recent demonstrations for example) or at business/restaurant re-openings where social distancing and mask-wearing were inconsistent or inadequate.

Here's a List of Links to CDC Resources - Make sure you take some time to browse the website. It’s full of up-to-date information.

Quick links from the CDC website:

What you should know (we recommend you read through all of the subsections)
Preventing COVID-19 Spread in Communities
Protect Yourself and Your Family
People at Higher Risk and Special Populations