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FYZICIAN Liaison Job Description

Location: Tulsa, OK
Type: Full Time
FYZICAL Therapy & Balance Centers
Job Title: FYZICIAN Liaison

“We are what we repeatedly do. Excellence, then, is not an act but a habit.” -Aristotle

“Nobody cares what you know until they know how much you care.” -John Maxwell


Educates and provides motivation for physician, referral coordinator, insurance companies, and businesses to refer to FYZICAL Therapy and Balance clinics in Tulsa and Owasso. This will be a process of cold calls, maintaining relationships with prior referral sources, intranet marketing and sales, Public Relations activities including news releases, social media placement of pictures and videos, and researching new opportunities for new referral sources to provide new opportunities to FYZICAL clinics.

Sells clinical products for patient treatment to physician groups, elderly group homes, home health agencies, business and industrial establishments or individuals at sales office, store, showroom, or customer’s place of business by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Completes Daily Activity Log each day and submits to Supervisor.

Commits to be knowledgeable of companies direct mail equipment and has a thorough working knowledge of that equipment.

Participates with direct mail program and assures that developed pieces are processed according to schedule.

Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet websites, and other sources.

Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers on sales floor or by phone.

Displays or demonstrates product, using samples or catalog, and emphasizes salable features.

Prepares reports of business transactions and keeps expense accounts.

Works with inside sales representatives to keep account activities and literature up to date.

Tracks stock levels.

Coordinates customer training.

Enters new customer data and other sales data for current customers into computer database.

Develops and maintains relationships with referral sources.

Investigates and resolves customer problems with patients or referral sources.

Attends trade shows.


To perform the job successfully, an individual should demonstrate the following competencies:

Analytical –Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design –Generates creative solutions; Translates concepts and information to images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving –Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management –Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Technical Skills – Accesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service –This position deals with physical therapy patients and their referral sources.  They must manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.

Quality Management –Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Interpersonal Skills –Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other’ ideas and tries new things.

Oral Communication –Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentations skills; Participates in meetings.

Written Communication –Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork –Balances team and individual responsibilities; Exhibits objectivity and openness to other’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Visionary Leadership – Displays passion and optimism; Inspires respect and trust.

Leadership –Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others.

Business Acumen –Understands business implications of decisions; Displays orientation to profitability.

Cost Consciousness –Works within approved budget.

Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

Ethics –Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support –Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgement –Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Strategic Thinking –Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism – Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability – Adapts to changes in the work environment; Manages completing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Commits to working Saturdays and/or Sundays or an intermittent basis as needed; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative –Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets other’ attention.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s Degree (B. A.) from Four- Year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. It is not the degrees, it is the person. A motivated employee can be trained to perform excellence.

Language Skills  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions form groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized software.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; internet software; Spreadsheet software, and Word Processing software.

Certificates, Licenses, Registrations

Valid Oklahoma Driver’s License

Other Skills and Abilities

50% + of this job description lies in the ability to effectively work well and get along with others