YOUR FIRST VISIT AT FYZICAL Westlake
Your initial evaluation will be 45-60 minutes. Plan to arrive 20 minutes prior to your scheduled time so that our Client Care Specialist can make copies of your insurance and ID cards while you fill out any remaining paperwork your therapist may require. During your initial evaluation, you will meet with your physical therapist, discuss relevant medical history, and your reasons for coming to therapy. Your physical therapist will then move on to a quick physical exam to look at things like sensation, reflexes, range of motion, strength, and functional tasks like walking and balance. Based on their findings, together you will establish an appropriate plan of care that is personalized to your individual needs and goals, including how many times each week you will need to attend therapy. Each of your following appointments will be between 40-60 minutes.
WHAT YOU NEED TO BRING:
- Insurance card/s
- Driver’s License
- Medication List
- Referral from your doctor (If you have one. In Ohio, a referral is not needed to start your care!)
WHAT YOU WILL NEED TO WEAR:
- Loose, comfortable clothing
- Bring or wear appropriate shoes for exercising (if applicable)
- Payment is due at the time of each service
- The Client Care Specialist will advise you of your financial responsibility on your first visit, if not before
- We accept cash, checks, debit cards, VISA, MASTERCARD, DISCOVER, HSA & FSA
DO WE ACCEPT MEDICARE
Yes, we are a Medicare provider. Medicare covers 80% of physical and occupational therapy services. The remaining 20% is the patient's responsibility unless you have supplemental insurance. As a courtesy, we bill all secondary insurances. Currently, there is a Medicare cap in place for outpatient therapy services.
DO WE ACCEPT PRIVATE INSURANCE?
We will accept any insurance and bill as a courtesy to our patients. We participate with most health insurance plans; however, it is very important to call for benefits before attending therapy to ensure that services will be covered. We will call to verify your benefits for you.
HOW DO I KNOW WHAT MY INSURANCE WILL COVER?
As a courtesy to our patients, we will call to verify your benefits for therapy services. Please remember that a verification of benefits IS NOT a guarantee of payment. We are often quoted incorrect information and can only relay what we are told by your insurance company. It is always a good idea for you to call to verify this information.
DO I NEED A PRESCRIPTION OR REFERRAL FROM MY DOCTOR?
Private insurance companies may or may not require that you obtain a prescription. Some require a direct referral from your primary care physician (PCP). In all cases, it is important to call to verify this information with your insurance before starting treatment.