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Letter Regarding Telehealth Services

Dear Patients of FYZICAL Therapy and balance Centers, 

     We are writing you with the exciting news that will directly impact the way we can treat you and offer you care!  We now have an online Telehealth platform called doxy.me.  This Telehealth tool will allow you to access your provider and receive care in the event that you are not able to access the clinic!

     We can use this Telehealth tool in multiple ways to serve you.  We can use it as a screening tool, for follow up appointments, wellness check-ins, exercise progression, and even for evaluations and treatments!

     We believe this will bring significant value to you as an option to enhance your experience at Fyzical Therapy and Balance Centers in Albuquerque.  You will still receive the same impeccable quality of care but it will be from the comfort and convenience of your own home or office.  

     All that is needed to get you started is to set up an appointment, just like you would for an in-clinic appointment.  Once you are scheduled for your appointment time you will be given the exact URL that you will need to access your provider.  

     Billing will vary by insurance provider but in most cases it will be the same as an in clinic visit.  Some Insurance carriers are even waving the co-pay!  We will communicate with you on a one on one basis to make sure you know what to expect. 

     There are no extra fees this platform.  You may access the portal on a Mac, P.C. and every type of tablet or smart phone.  The platform runs best with the most up to date version of Chrome or Firefox.  We want to assure you that it is fully HIPPAA-compliant (like all electronic medical record systems in hospitals).  No video or audio will be recorded or stored which means that your health information, treatments, and personal information is secure.  

     We are happy to expand our reach as practitioners and deliver more care to a wider scope.  There are so many people who don’t live near a health center or are suffering too much to travel to one, or may be too busy.  This kind of care is for you!  If you are one of them, welcome to the next level of patient care experience! We look forward to continuing to serve you and partnering with you in your healing and recovery.  

In health and gratitude, 

The team at Fyzical Therapy and Balance Centers, Albuquerque