Privacy Policy for Text Messaging
Effective Date: 12/01/2024
At FYZICAL Centerville, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our text messaging services.
- Information We Collect
When you opt in to receive text messages from FYZICAL Centerville, we collect the following information:
- Personal Information: Your name, phone number, and any other information you choose to provide when you sign up for text messaging services.
- Usage Information: Information about how you interact with our text messages, such as response rates, delivery status, and timing.
- How We Use Your Information
We use your personal information solely for the purpose of sending you text messages related to your physical therapy care, including:
- Appointment reminders and confirmations
- Updates about your therapy progress
- Important account updates
- How We Protect Your Information
We take reasonable precautions to protect the information you provide to us via text messages. We use secure systems and encryption technologies to safeguard your data. However, please be aware that no method of communication over the internet or electronic storage is 100% secure.
- Third-Party Service Providers
We may share your phone number and other relevant information with trusted third-party service providers to send and manage text messages. These providers are required to use your information only for the purpose of delivering our services and are bound by confidentiality agreements.
- Opt-In and Opt-Out
By signing up for text messages, you consent to receive SMS communications from FYZICAL Centerville. You may opt out of receiving text messages at any time by replying "STOP" to any message you receive. After opting out, you will no longer receive text messages from us, except for essential communications regarding your treatment.
- Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take appropriate action to remove such information.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.
For any questions or concerns about this Privacy Policy, please contact us at 937-938-1104 or centerville@fyzical.com.
Terms and Conditions for Text Messaging
Effective Date: 12/1/2024
By signing up for or using the text messaging services provided by FYZICAL Centerville, you agree to the following Terms and Conditions. Please read them carefully before subscribing to our text messaging services.
- Consent to Receive Text Messages
By opting in to receive text messages, you consent to receive communications from FYZICAL Centerville related to your physical therapy treatment. These messages may include, but are not limited to, appointment reminders, updates on your treatment plan, health tips, and special offers (if applicable). Message frequency may vary.
- Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges incurred for sending and receiving messages.
- Opt-Out Instructions
You can opt out of receiving text messages at any time by replying with the word "STOP" to any text message from us. After opting out, you will receive a confirmation message, and you will no longer receive marketing or appointment-related messages from FYZICAL Centerville. Note that you may still receive important account-related messages.
- Accuracy of Information
You agree to provide accurate and current information, including your mobile phone number, when opting in to our text messaging services. You are responsible for ensuring that your contact information remains up-to-date. If your phone number changes, you agree to update us promptly.
- Prohibited Use
You may not use our text messaging service for any illegal or unauthorized purpose, including but not limited to sending spam, harassing, or abusing others.
- Limitation of Liability
FYZICAL Centerville is not liable for any delays or failures in the delivery of text messages, nor for any damages that may result from such delays. We are also not responsible for any carrier or mobile network issues that affect the delivery of messages.
- Changes to Services
We reserve the right to modify, suspend, or discontinue our text messaging services at any time without prior notice. We may also update these Terms and Conditions from time to time. Any changes will be posted on this page, and the updated date will be noted.
- Privacy and Data Security
By using our text messaging services, you consent to our collection, use, and sharing of your information as described in our Privacy Policy.
- Contact Us
For any questions about these Terms and Conditions, or if you need help managing your text message preferences, please contact us at 937-938-1104 or centerville@fyzical.com.